Product Safety - Model No. 2501LE.V2
It has been brought to our attention that the above trolley may be subject to a potential safety issue. We have identified a batch of units that have been fitted with inferior circlips on the hydraulic units. In view of this potential risk, we have decided to instigate an immediate product return programme to rectify this issue.
How Do I Know If I Have An Affected Model?
The model no. 2501LE.V2 can be found either on the packaging, product label on the lifting arm (as shown in the image) or in the instruction manual. This only affects batch numbers beginning with QYK2305 or QYK2302 and no other models.
What Should I Do Next?
We would appreciate your cooperation to immediately locate the product and return unit/s to the distributor you purchased it from. Returned Jacks will be inspected by our engineers and any that are found to have the above-mentioned issue will be replaced. Any found to be in full working order will be immediately returned.
We take the safety of our products very seriously and appreciate your efforts in helping us to resolve this issue.